Frequently Asked Question
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How do I clean Zylch?
ZYLCH mugs can be easily hand-washed using our cleaning brush (designed especially for Zylch) and soap and hot water. All of the tiers can come out from the top, the sealing gaskets between the tiers DO NOT need to be removed for cleaning. So please remove the four tiers from the top, clean and dry and stack it back to have you Zylch ready for next use.
How do I reassemble Zylch?
Made with 4 segments of double wall Stainless Steel (leakproof + lock-tight) you can assemble Zylch by stacking these tiers and twist-lock. Thats it.
As easy as assembling a kids stacking toy.
How insulated is Zylch
Zylch is made of Double-walled Stainless Steel, although it is decently insulated, we recommend using the Heat Sleeve for hot liquids.
Where is Zylch manufactured?
Zylch is designed in California and responsibly made in China.
Do all cups come with a straw?
Our Bubble tea lid comes with a straw, you can easily order it as an Add on with your regular Zylch purchase.
What is included with the Zylch mug
The Zylch mug comes with a standard coffee lid and a sleeve. You can buy extra lids (wine lid, bubble tea lid, water lid) as add ons.
The shape of the wine lid allows for better air exposure and helps show the wine's full potential and character so that you can enjoy each sip even more. The water lid has a wider mouth and is more comfortable for water. And boba tea lid comes with a straw :) We have added pictures of lids on our Kickstarter page.
All of our lids are universally sized for all our cups.
Can I put my liquid-filled Zylch in my bag?
Please make sure that the lid is tightly closed, the tiers are tightly closed and the locking mechanism says its locked. And you are good to go.
Press & Partnerships
How can I get in touch with your press team?
Please write to us at firstname.lastname@example.org
We love Zylch. How can we work on a partnership together?
You can contact us through our contact page! We will be happy to assist you.